Ben joined InVivo Biosystems in June of 2018 as a Research & Development scientist after coming from the University of Utah. Recently, I interviewed Ben and learned about his work at InVivo and his transition from the bench to a more client facing role. This article will discuss Ben’s work, how he utilizes his scientific background to his advantage, and how he stays on top of his busy schedule.
Image 1. Ben & his partner Kathryn on a ride in Disneyland
Image 4. Ben on his way to a zebrafish conference.
The most important skill to perform Ben’s job is being personable. It’s uncommon for every detail to go as planned; therefore, it’s important to be able to “reach out [to clients] and deal with [any situation] with a lens of empathy and present information in a way that is collaborative and oriented towards problem solving.” This ensures that both the client and technical team are on the same page. Ben also cites knowing how to prioritize as an important skill since not every project has the same ROI, so you must decide what is the best fit. Once the projects are decided upon, it’s also necessary to keep track of overlapping timelines and different clients.
Staying on top of different schedules is made easier by using organizational tools such as Hubspot and Asana. Hubspot helps track various metrics in the client pipeline and Asana facilitates teamwork by making it simpler to assign tasks. Both tools allow you to visually see where you are in a project. Ben also uses online bioinformatic tools as they enable quick searches for various compounds.
“[InVivo is a] collaborative and supportive environment.”
When Ben takes on new projects, he does a literature review of the subject area. He cites this as his favorite part of his job as he is a self-proclaimed “literature junkie” and loves to “find resources that will help the client do their work.” This helps build InVivo’s relationships with their clients. Moreover, Ben’s favorite part about working at InVivo is his ability to form tight-kit relationships and being part of such a “collaborative and supportive environment.”